chatbot system
Chatbots to strengthen democracy: An interdisciplinary seminar to train identifying argumentation techniques of science denial
Siegert, Ingo, Nehring, Jan, Ampudia, Aranxa Márquez, Busch, Matthias, Hillmann, Stefan
In recent times, discussions on social media platforms have increasingly come under scrutiny due to the proliferation of science denial and fake news. Traditional solutions, such as regulatory actions, have been implemented to mitigate the spread of misinformation; however, these measures alone are not sufficient. To complement these efforts, educational approaches are becoming essential in empowering users to critically engage with misinformation. Conversation training, through serious games or personalized methods, has emerged as a promising strategy to help users handle science denial and toxic conversation tactics. This paper suggests an interdisciplinary seminar to explore the suitability of Large Language Models (LLMs) acting as a persona of a science denier to support people in identifying misinformation and improving resilience against toxic interactions. In the seminar, groups of four to five students will develop an AI-based chatbot that enables realistic interactions with science-denial argumentation structures. The task involves planning the setting, integrating a Large Language Model to facilitate natural dialogues, implementing the chatbot using the RASA framework, and evaluating the outcomes in a user study. It is crucial that users understand what they need to do during the interaction, how to conclude it, and how the relevant information is conveyed. The seminar does not aim to develop chatbots for practicing debunking but serves to teach AI technologies and test the feasibility of this idea for future applications. The chatbot seminar is conducted as a hybrid, parallel master's module at the participating educational institutions.
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Transforming Mentorship: An AI Powered Chatbot Approach to University Guidance
Rahman, Mashrur, abedin, Mantaqa, Abir, Monowar Zamil, Ansari, Faizul Islam, Reza, Adib, Sadeque, Farig Yousuf, Farhan, Niloy
Abstract--University students face immense challenges during their undergraduate lives, often being deprived of personalized on-demand guidance that mentors fail to provide at scale. Digital tools exist, but there is a serious lack of customized coaching for newcomers. This paper presents an AI-powered chatbot that will serve as a mentor for the students of BRAC University. The main component is a data ingestion pipeline that efficiently processes and updates information from diverse sources, such as CSV files and university webpages. The chatbot retrieves information through a hybrid approach, combining BM25 lexical ranking with ChromaDB semantic retrieval, and uses a Large Language Model, LLaMA-3.3-70B, to generate conversational responses. The generated text was found to be semantically highly relevant, with a BERTScore of 0.831 and a METEOR score of 0.809. The data pipeline was also very efficient, taking 106.82 seconds for updates, compared to 368.62 seconds for new data. This chatbot will be able to help students by responding to their queries, helping them to get a better understanding of university life, and assisting them to plan better routines for their semester in the open-credit university. Due to the dynamic academic environment, large number of students with fewer faculties and staffs, and difficult university program policies and procedures, challenges were present throughout the four years of university education. Open credit universities face challenges in obtaining accurate policy information, selecting appropriate courses, scheduling classes, and managing limited time with mentors due to mentor shortages. Technology has given students many resources, but on-demand and personal help is still lacking. This is especially risky for first-year students who sometimes struggle with the new environment and may need additional guidance. To fill this gap, we will provide a corpus-based chatbot that also serves as a student companion.
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KatzBot: Revolutionizing Academic Chatbot for Enhanced Communication
Kumar, Sahil, Paikar, Deepa, Vutukuri, Kiran Sai, Ali, Haider, Ainala, Shashidhar Reddy, Krishnan, Aditya Murli, Zhang, Youshan
Effective communication within universities is crucial for addressing the diverse information needs of students, alumni, and external stakeholders. However, existing chatbot systems often fail to deliver accurate, context-specific responses, resulting in poor user experiences. In this paper, we present KatzBot, an innovative chatbot powered by KatzGPT, a custom Large Language Model (LLM) fine-tuned on domain-specific academic data. KatzGPT is trained on two university-specific datasets: 6,280 sentence-completion pairs and 7,330 question-answer pairs. KatzBot outperforms established existing open source LLMs, achieving higher accuracy and domain relevance. KatzBot offers a user-friendly interface, significantly enhancing user satisfaction in real-world applications. The source code is publicly available at \url{https://github.com/AiAI-99/katzbot}.
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NOVI : Chatbot System for University Novice with BERT and LLMs
Nam, Yoonji, Seo, TaeWoong, Shin, Gyeongcheol, Lee, Sangji, Im, JaeEun
To mitigate the difficulties of university freshmen in adapting to university life, we developed NOVI, a chatbot system based on GPT-4o. This system utilizes post and comment data from SKKU 'Everytime', a university community site. Developed using LangChain, NOVI's performance has been evaluated with a BLEU score, Perplexity score, ROUGE-1 score, ROUGE-2 score, ROUGE-L score and METEOR score. This approach is not only limited to help university freshmen but is also expected to help various people adapting to new environments with different data. This research explores the development and potential application of new educational technology tools, contributing to easier social adaptation for beginners and settling a foundation for future advancement in LLM studies.
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AVIN-Chat: An Audio-Visual Interactive Chatbot System with Emotional State Tuning
Park, Chanhyuk, Cho, Jungbin, Kim, Junwan, Lee, Seongmin, Kim, Jungsu, Lee, Sanghoon
This work presents an audio-visual interactive chatbot (AVIN-Chat) system that allows users to have face-to-face conversations with 3D avatars in real-time. Compared to the previous chatbot services, which provide text-only or speech-only communications, the proposed AVIN-Chat can offer audio-visual communications providing users with a superior experience quality. In addition, the proposed AVIN-Chat emotionally speaks and expresses according to the user's emotional state. Thus, it enables users to establish a strong bond with the chatbot system, increasing the user's immersion. Through user subjective tests, it is demonstrated that the proposed system provides users with a higher sense of immersion than previous chatbot systems. The demonstration video is available at https://www.youtube.com/watch?v=Z74uIV9k7_k.
Mastering 'the art of brainwashing,' China intensifies AI censorship
China has once again extended its policy of censorship and surveillance as it looks to keep artificial intelligence (AI) models in check even as it races to advance the ever-expanding technology. The Chinese Communist Party (CCP) has introduced more regulative measures to make sure its home-based tech companies adhere to the party's ideological rules. All AI firms are required to participate in a government review which analyzes the companies' large language models (LLMs) to ensure they "embody core socialist values," as first reported by the Financial Times last week. A man walks past a photo of Chinese President Xi Jinping at the Museum of the Communist Party of China in Beijing on March 3, 2023. A NEW BREED OF MILITARY AI ROBO-DOGS COULD BE MARINES' NEW SECRET WEAPON China has long worked to suppress information accessible over the internet through the use of its "Great Firewall" -- which has been used to block a litany of items perceived as bad for the CCP, such as information surrounding the 1989 Tiananmen Square massacre or memes comparing Chinese President Xi Jinping to Winnie the Pooh.
Deep Learning Based Amharic Chatbot for FAQs in Universities
Hailu, Goitom Ybrah, Welay, Shishay
University students often spend a considerable amount of time seeking answers to common questions from administrators or teachers. This can become tedious for both parties, leading to a need for a solution. In response, this paper proposes a chatbot model that utilizes natural language processing and deep learning techniques to answer frequently asked questions (FAQs) in the Amharic language. Chatbots are computer programs that simulate human conversation through the use of artificial intelligence (AI), acting as a virtual assistant to handle questions and other tasks. The proposed chatbot program employs tokenization, normalization, stop word removal, and stemming to analyze and categorize Amharic input sentences. Three machine learning model algorithms were used to classify tokens and retrieve appropriate responses: Support Vector Machine (SVM), Multinomial Na\"ive Bayes, and deep neural networks implemented through TensorFlow, Keras, and NLTK. The deep learning model achieved the best results with 91.55% accuracy and a validation loss of 0.3548 using an Adam optimizer and SoftMax activation function. The chatbot model was integrated with Facebook Messenger and deployed on a Heroku server for 24-hour accessibility. The experimental results demonstrate that the chatbot framework achieved its objectives and effectively addressed challenges such as Amharic Fidel variation, morphological variation, and lexical gaps. Future research could explore the integration of Amharic WordNet to narrow the lexical gap and support more complex questions.
Bias and Fairness in Chatbots: An Overview
Xue, Jintang, Wang, Yun-Cheng, Wei, Chengwei, Liu, Xiaofeng, Woo, Jonghye, Kuo, C. -C. Jay
Chatbots have been studied for more than half a century. With the rapid development of natural language processing (NLP) technologies in recent years, chatbots using large language models (LLMs) have received much attention nowadays. Compared with traditional ones, modern chatbots are more powerful and have been used in real-world applications. There are however, bias and fairness concerns in modern chatbot design. Due to the huge amounts of training data, extremely large model sizes, and lack of interpretability, bias mitigation and fairness preservation of modern chatbots are challenging. Thus, a comprehensive overview on bias and fairness in chatbot systems is given in this paper. The history of chatbots and their categories are first reviewed. Then, bias sources and potential harms in applications are analyzed. Considerations in designing fair and unbiased chatbot systems are examined. Finally, future research directions are discussed.
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Building Multimodal AI Chatbots
This work aims to create a multimodal AI system that chats with humans and shares relevant photos. While earlier works were limited to dialogues about specific objects or scenes within images, recent works have incorporated images into open-domain dialogues. However, their response generators are unimodal, accepting text input but no image input, thus prone to generating responses contradictory to the images shared in the dialogue. Therefore, this work proposes a complete chatbot system using two multimodal deep learning models: an image retriever that understands texts and a response generator that understands images. The image retriever, implemented by ViT and BERT, selects the most relevant image given the dialogue history and a database of images. The response generator, implemented by ViT and GPT-2/DialoGPT, generates an appropriate response given the dialogue history and the most recently retrieved image. The two models are trained and evaluated on PhotoChat, an open-domain dialogue dataset in which a photo is shared in each session. In automatic evaluation, the proposed image retriever outperforms existing baselines VSE++ and SCAN with Recall@1/5/10 of 0.1/0.3/0.4 and MRR of 0.2 when ranking 1,000 images. The proposed response generator also surpasses the baseline Divter with PPL of 16.9, BLEU-1/2 of 0.13/0.03, and Distinct-1/2 of 0.97/0.86, showing a significant improvement in PPL by -42.8 and BLEU-1/2 by +0.07/0.02. In human evaluation with a Likert scale of 1-5, the complete multimodal chatbot system receives higher image-groundedness of 4.3 and engagingness of 4.3, along with competitive fluency of 4.1, coherence of 3.9, and humanness of 3.1, when compared to other chatbot variants. The source code is available at: https://github.com/minniie/multimodal_chat.git.
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What Exactly Was Google's 'AI Is Sentient' Guy Actually Saying?
In the much-lauded Star Trek: The Next Generation episode "Measure of a Man," Lt. Commander Data, an artificial android, is being questioned of his own sentience. In response to this confrontation, Data commands the room when he calmly states "I am the culmination of one man's dream. This is not ego, or vanity. But when Dr. Soong created me, he added to the substance of the universe... I must protect this dream."